During Your Stay

Companions and family members are an important part of patient recovery.

We offer you information about our services, advice on administrative procedures, medical recommendations, issuance of internment records, care, directing and follow-up on comments, suggestions and congratulations, among others.

Spiritual support

Pharmacy

In order for you to be able to acquire in a timely manner the medications that have been prescribed to you by your doctor, we have at your disposal a 24-hour pharmacy that is open to the public.

Parking key

The parking service is independent of the ABC Medical Center. If a patient is hospitalized in the areas of Intensive Care, Intensive Care, Neonatal, Intermediate Therapy, Cardiovascular Intermediate Therapy or Cardiovascular Intensive Therapy, family members have the benefit of a parking key for one vehicle until the patient is discharged from the hospital.
To request it, please contact the Customer Service Department or go directly to the offices located on the Ground Floor of the Central Tower for both locations.

Diagram of locations and parking spaces

For your convenience, ABC Medical Center has a parking and valet parking service from Monday to Friday at the various main entrances:

Observatorio Campus

– Central Tower and South Tower: self-service from 6:00 to 22:00 hrs. Entrance on Sur 136.
– Mackenzie Doctor Office Tower: valet parking from Monday to Friday from 9:00 to 21:00 hrs., Entrance on Sur 136.
– Jordan-Black Hospitalization Tower: self-service from 5:00 to 22:00 hrs. Entrance on Calle Sur 132 and Observatorio avenue.
– Cancer Center: valet parking from Monday to  Friday from 7:00 to 17:00 hrs. and self-service parking from 5:00 a 22:00 hrs. Entrance on Artificios.
– Annie Cass Critical Care and Surgical Tower: self-service from 5:00 a 22:00 hrs. Parking entrance on Observatorio avenue.

Santa Fe Campus

– Entrance 1: self-service, 24-hour Valet parking by lobby from Monday to Friday from 9:00 to 20:00 hrs. Access on Vasco de Quiroga.

– Entrance 2: Preventive Medicine, Center for Neurology, Orthopedics and Rehabilitation. For patient use only.

Customer Service Hours

Gift Shop

If you would like to give something special, in our gift shop, run by the Lady Volunteers, you will find a wide variety of items whose proceeds will be used for medical equipment upgrades, ABC capital projects, impact clinics, etc., social, nursing education, etc.

Visiting hours

Campus Observatory

Hospitalization

 

Oncology, Surgery, Internal Medicine, Pediatrics* and Intensive Rehabilitation

8:00 to 20:00 h.
Maximum of four people in
a room.

*Schedules are different for Pediatric Intensive Care.

Santa Fe Campus

Hospitalization

 

Surgery, Gynecology, Obstetrics,
Neurology, Orthopedics, Pediatrics* and
Intensive Rehabilitation

8:00 to 20:00 h.
Maximum of four people in
a room.

*Schedules are different for Pediatric Intensive Care.

General and Cardiovascular
Intensive Therapy

T1 to T5 and 401 to 405:

8:30 to 9:00 hrs.
13:00 to 13:30 hrs.
19:00 to 19:30 hrs.

T6 to T10 and 406 to 410:

9:00 a 9:30 h.
13:30 a 14:00 h.
19:30 a 20:00 h.

Pediatric Intensive Care:

Only parents of the minor.
10:00 to 11:00 hrs.
16:00 to 17:00 hrs.
20:00 to 20:30 hrs.

General and Cardiovascular
Intensive Therapy

T1 to T8:

8:30 to 9:00 hrs.
13:00 to 13:30 hrs.
19:00 to 19:30 hrs.

Neonatal Intensive and Intermediate Therapy:

Only parents of the minor.
Open schedule.

Terapia Intensiva Pediátrica:

Only parents of the minor.
9:30 to 10:00 hrs.
17:00 to 17:30 hrs.
22:30 to 23:00 hrs.

Cardiovascular Intermediate Therapy

8:00 to 20:00 hrs.
Two people in a room.

Intermediate Therapy

8:00 to 20:00 hrs.
Two people in a room.

Contact Us

Observatorio Campus

Sur 136 No. 116, Col. Las Américas,
Álvaro Obregón, 01120, Cd. de México.
Tel. (55) 5230 8000

Santa Fe Campus

Av. Carlos Graef Fernández 154, Col. Santa
Fe, Cuajimalpa, 05300, Cd. de México.
Tel. (55) 1103 1600