Informed consent

One of the main ways that patients are involved in their care decisions is by providing informed consent of those factors related to planned care necessary to make an informed decision. It refers to the agreement or permission accompanied by complete information about the nature, risks, and alternatives of a medical procedure or treatment before the doctor or other health professional starts. So, for your Admission, we will ask you to sign a general informed consent in which it is specified that you received information regarding your hospitalization and procedure and that the risks, benefits, side effects, and alternatives derived from it were explained to you.

Patient rights

  1. Receive proper medical care.
  2. Receive humane and respectful treatment.
  3. Receive sufficient, clear, timely, and truthful information.
  4. Decide freely about their care.
  5. Grant or not their validly informed consent.
  6. Be treated with confidentiality.
  7. Be able to obtain a second opinion.
  8. Receive medical attention in an emergency.
  9. Have a medical record.
  10. Be heard when they are dissatisfied with the medical care received.

Patient’s responsibility

  • The patient must:
    • Inform the doctor completely and truthfully about the symptoms and possible causes of their illness.
    • Participate, to the extent possible, in activities to recover their health.
    • Treat with respect the health, and auxiliary services personnel who participate in the care process.
    • Inform the health staff, their Treating Physician, the service manager, and the governing body of the Ethics Committee about any violation of the ethical principles in force in their care process.
    • Comply with the appropriate hospital regulations.
    • Respect and value their doctor’s indications and follow them or inform them about their rejection of the proposed treatment.
  • In case of difficulties in complying with the doctor’s prescription, the patient should be informed to request an alternative.
  • The hospitalized patient should not consult another doctor without their Treating Physician’s consent. If they want a second opinion, they must tell them.
  • If the patient wants to change their doctor, they should inform their treating physician out of courtesy.

Companion’s responsibilities and commitments

Companions and family members are an important part of the recovery of our patients, so it is important that they:

  • Contribute, to the extent possible, to the health staff’s efforts to recover their patients’ health.
  • Treat with respect the health and auxiliary services personnel who participate in the care process.
  • Inform the health staff, your Treating Physician, the service manager, or the Ethics Committee about any violation of the ethical principles in force in your care process.
  • Comply with the appropriate hospital regulations.

Visitor’s commitment
Visitors at ABC Medical Center must:

  • Avoid interfering in the patient care process.
  • Treat the Institution staff with kindness and respect.
  • Comply with the appropriate hospital regulations, such as:
    • Respect visiting hours.
    • Not smoking. ABC Medical Center is a 100% tobacco-free Institution, so we ask that you refrain from smoking inside our facilities.
    • Do not take pictures with any type of device. In compliance with the provisions of the Federal District Civil Liability Privacy Protection Act, the use of video cameras, cameras, or any other means or device to capture images inside ABC Medical Center is strictly forbidden.
  • Perform Hand Hygiene. To help care for the patient’s health, we ask that you perform hand hygiene before entering and leaving the room, as it has been proven to be the best technique to avoid infections.
  • No flowers and fruit arrangements as they can carry insects and microorganisms that can cause complications in patient care.
  • No balloons. There is a chemical and microbiological risk that can endanger the patient’s care. In addition, if there are many of them, they can block patient care spaces.
  • Children under 12 years old cannot enter any hospitalization area and children under 15 years old cannot enter Intensive, Intermediate, and Cardiovascular Intensive Care Units.
  • No furniture or household appliances or any electronic device is allowed.

Respect the handicap parking spaces

We also invite you to join the Permanent Handicap Parking Spaces Respect Campaign, since these are intended for:

  • Cars with official disability plates.
  • People with motor disabilities.
  • Older adults with mobility difficulties.

Ethics and legality

ABC Medical Center recognizes its ethical and legal obligation to report on the patient’s health in the terms permitted by law. It also acknowledges that patients have the right, with some exceptions provided in the Law, to receive information about their treatment at ABC Medical Center.

General Provisions of Advance Directive

By the Federal District Living Will Act, there is the possibility of signing the patient’s living will during their hospitalization, as long as they have a terminal illness and a probability of life not greater than six months, therefore, we would appreciate it if you contact your Treating Physician in case you want to perform the process.

For questions and/or comments, please contact the Legal area at ext. 8005

Privacy notice

By the Federal Personal Data Protection Law, ABC Medical Center’s patients have the right to refuse to provide information about their location while they are hospitalized, in that case, the Information staff will not be able to share such information. Therefore, we ask you to contact the patient or their relatives if you have confirmed that the patient is hospitalized at ABC Medical Center.

If you have confirmed that the patient is hospitalized at ABC Medical Center, but we cannot view it, we ask you to contact the patient or their relatives.

For more information you can consult the following link: Privacy Notice

Hospital Bioethics Committee

The Hospital Bioethics Committee specializes in solving conflicts that arise from the application of Bioethics since being a complex problem requires special attention. It is a space for reflection, analysis, guidance, and education about the dilemmas that arise in medical care.

Report inappropriate behavior (Reflect Ethics Program)

This is an ABC Medical Center initiative to encourage the reporting of unwanted behaviors in the Institution and detect, prevent, address, investigate, solve, and sanction each of them to promote ethical principles and values among its employees.

In case of any irregularity, we would appreciate reporting it to 800 362 8477 or via email:

Fax: 55 5552 1322

Monday to Sunday from 8:00 a.m. to 10:00 p.m.

Ordinary mail: post office box CON-080 or go to the website:

Hospital services

These Regulations contain the guidelines that the User (“the Patient”) and/or the Hospital Service Applicant (“the Applicant”) must know and comply with, so that The American British Cowdray Medical Center, IAP (“ABC Medical Center” and/or “the Hospital”) can provide its services with the highest possible quality and safety, as well as comply with applicable legislation and internal regulations. These Regulations derive from the Hospital Services Provision Contract entered into between the Patient and/or the Applicant with the Hospital. I. Patient Handbook: The provisions contained in these Regulations are complemented by the Patient Handbook that has been carefully prepared to provide necessary information for the Patient and/or Applicant, as well as for their visitors, which is available in each of the rooms of ABC Medical Center. II. Hospital Admission: The Patient and/or Applicant must request the patient’s hospital admission at ABC Medical Center’s Admissions area For Hospital Admission, the patient, before being informed of the Patient Privacy Notice, must provide the necessary data for registration and show official identification (Voting Credential, Passport, Immigration Form, Professional Certificate). During the process, the Hospital Services Provision Contract, the Letter of Informed Consent, Hospital Admission Authorization, and the Non-Self-medication Letter will be provided for review and signature. ABC Medical Center staff will request: – A deposit according to the care unit in which you will be treated, as well as a payment guarantee. – Recent admission order, signed by the Patient’s Treating Physician. – If available, the Medical and Hospital Services Coverage Authorization Letter, issued by the Insurance Company or by any other third-party payer with which ABC Medical Center has an agreement. If the Patient is referred by the Emergency Room, according to the Treating Physician’s indications, the Patient and/or Applicant must inform if the Patient has an accident, major medical, and/or health insurance policy. Admissions will be registered in the Emergency Room, after the Admissions area opening hours. Rooms are assigned based on ABC Medical Center occupancy. III. Hospital Services Payment: Hospital Services prices and rates will be those that ABC Medical Center has in force at the time they are provided. ABC Medical Center’s Cashier area has a catalog or list of current prices and rates available to the Patient and/or Applicant. ABC Medical Center does not deliver or recognize budgets. In the case of Service Packages, all services and supplies that are not included in the description or that exceed the limits of said packages must be paid according to the prices and rates of the catalog or current price list of ABC Medical Center. The breakdown of the content of the packages cannot be reflected in the invoices. If during the Patient’s hospitalization the Insurance Company or third-party payer issues a Coverage Rejection Letter or the amount of coverage does not cover Hospital Services, the Patient and/or the Applicant must cover all the services or the balance pending directly to ABC Medical Center. The Patient and/or the Applicant, if applicable, must deal directly with the insurance company in any situation related to acceptance or rejection, since ABC Medical Center is not part of the insured/insurer relationship. The forms of payment are credit card, debit card, cash, or check as long as it is protected by the company contracted by ABC Medical Center for this purpose and official identification of the person who signs said title is shown. Payment of medical fees are independent of the hospital bill. IV. Hospital discharge: The Treating Physician must indicate the hospital discharge or discharge in the patient’s medical record. If requesting voluntary discharge, the Patient must sign the ABC Medical Center Voluntary Discharge Note, in accordance with the applicable regulations. Once hospital discharge has been indicated, the Patient and/or the Applicant must request their account from the Cashier area of the floor where they are hospitalized and pay for it in said Cashier area or in the Emergency Room Cashier if it is after hours. The guarantee deposit will be applied to the payment of the account. To exit ABC Medical Center facilities, the Security guard will ask the Patient for the stamped Exit Pass that the Cashier area gave them when paying the hospital bill. Invoicing for the payment of hospital services is through CFDI in accordance with current tax provisions. After the Cashier’s operation hours, discharge and hospital service payment must be made in the Emergency Room. The room must be vacated no later than 11:00 a.m., otherwise, another day will be charged. V. Patient and/or Applicant Responsibilities: − Assume the commitment not to self-medicate. All the materials, medications, and supplies required by the patient, indicated by the Treating Physician or consulting physicians, if applicable, will be provided by ABC Medical Center. − Treat with respect the administrative, health, and auxiliary services personnel who participate in the care process. − Make proper use of the facilities and resources made available to them, keeping them in good condition. − Abide by the instructions of the treating physician, consulting physicians, and health personnel who participate in the care process, to provide quality services and care safety. (ex. Indications for fall prevention, hand washing, and vital signs monitoring, among others.) VI. Responsibilities for the Patient and/or Applicants, as well as for Visitors and Companions: It is expressly prohibited: – Smoking or inhaling any tobacco product, electronic cigarettes, or vapes within ABC Medical Center’s facilities, including the parking area. – Introduce and/or ingest drugs or alcoholic beverages. – Make inappropriate use of the facilities and resources that ABC Medical Center makes available to you. – Take photographs, videos, or recordings of users in general, but in particular of ABC Medical Center staff, or to ABC Medical Center’s facilities and/or equipment. – The entry of children under 12 years old to hospitalization areas and 15 years old to critical or intensive care services. – Introduce medicines, natural fruits, and any other type of food not supplied by ABC Medical Center into the rooms; as well as flower arrangements, furniture, helium balloons, and pets. The Patient and/or the Applicant, as well as the Visitors and Companions, must assume the other responsibilities indicated in the Patient Handbook. VII. General provisions: − ABC Medical Center staff is required to wear their institutional badge and said staff is the only one recognized for the provision of hospital services at the Hospital. − Visiting hours are from 8:00 a.m. to 8:00 p.m., except in critical areas that have restricted hours. Access will not be allowed outside these hours. − The Medical Center may restrict the number of visitors for medical reasons or when necessary for the proper care of the Patient. − Only one companion is allowed at night. The companion’s bed generates an extra charge. − For the safety and comfort of the Patient, the use of valuables during hospitalization should be avoided. ABC Medical Center will not be responsible for the loss, theft, or damage to the Patient’s and/or Applicant’s or their visitors or companions’ objects or valuables. − Each room has an electronic safe deposit box that works with a security code that the Patient and/or Applicant program for the protection of valuables during their stay at ABC Medical Center. The safe must be left open when vacating the room. − Medical reports during the patient’s hospitalization can only be issued by the Treating Physician. − There are mailboxes in different areas of the hospital to submit suggestions, comments, or complaints regarding the services received at ABC Medical Center, or they can be delivered directly to the Customer Service area. − It is strictly forbidden for ABC Medical Center staff to provide copies of the notes that make up the medical record. If you require a medical summary during your hospitalization, it will be necessary to request it from the Treating Physician. − For the Patient’s Insurance Company to monitor the charges made to the Patient’s account, in accordance with the Service Provision Contract, the medical examiners of their Insurance have access to the medical file. − If the Patient has private security, they may not remain in the corridors or carry weapons. − ABC Medical Center has established meal times for patients. − The Nutrition and Diet area will suggest a menu according to the diet instructions prescribed by the Treating Physician. − ABC Medical Center’s purpose, in addition to medical care services, is the training of human resources for health and, by virtue of the foregoing, during their treatment, doctors in training (resident doctors specializing in Medicine, Medicine students during their internship or social service) participate in the services provided by ABC Medical Center, who are supervised at all times and follow the instructions of the treating physicians and physicians assigned to the Hospital.

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