Internet access

ABC Medical Center offers free Internet access for patients, family members, and visitors. Hospitalized patients have a Username and Password that they can check from the telephone in the room; they must access the Internet ABC network.

Now connecting is much easier!
Email as step one

During your registration, the Admission staff will request an email to send you your permanent username and temporary password.

Cell phone with step 2

Turn on the WIFI connection of your device and select the InternetABC network,

Cell phone with step three

Enter your permanent username and temporary password.
We ask you to change the password for your security, it should be easy to remember and must contain:
a) At least 5 characters.
b) At least one uppercase letter and one lowercase letter.
c) At least one number

Step four on cell phone

Enter our WiFi portal, where you can change and share your password or register your family members so they can have Internet access.

Patients and relatives in general areas can connect to the ABCFreeWiFi network without the need for a password. 

Information Technology Help Desk: ext. 3000

Television

Each of our rooms has a flat-screen TV with free access to local and pay channels.

On-Demand Video

We have a service called On-Demand Video, where you will have access to a movies catalog that you can watch during your stay, at no cost. Just press the menu button on your remote and it will take you to the service’s main page.

Observatorio Campus:

Santa Fe Campus:

Signal available

Television channel

Signal available

Television channel

National broadcast

2

National broadcast

2

National broadcast

4

National broadcast

4

National broadcast

5

National broadcast

5

National broadcast

7

National broadcast

7

National broadcast

9

National broadcast

9

National broadcast

11

National broadcast

11

National broadcast

13

National broadcast

13

Channel 22

14

MTV

15

Channel 40

15

ESPN

16

TNT

16

ESPN 2

17

HBO Plus

17

AXN

18

Cartoon Network

18

NatGeo

23

History Channel

20

A&E

24

AXN

21

TLNovelas

25

Discovery Channel

23

Studio Universal

26

Disney Channel

24

Golden Choice

27

WB

25

CineCanal

29

ESPN

26

E!

30

CNN Spanish

28

FOX

31

CNN International

30

TRU TV

32

ESPN2

31

CNN in Spanish

33

Animal Planet

32

Disney Channel

35

FOX SPORT

33

FOX Sports

36

E! news

34

SONY

37

SONY

35

Sky Sports

38

FOX

36

Nickelodeon

39

A&E

37

FOX Sports 2

40

Universal

38

TDN

41

NFL

39

Discovery Home & Health

42

FX

40

Institutional

55

HBO Family

41

Institutional falls

56

ABC channel

ABC Medical Center has its own television channel, called ABChannel, which serves to keep patients and their families informed about topics related to the institution that may be useful during their stay in our facilities.

Tune in to ABChannel:
Observatorio Campus: Channel 42
Santa Fe Campus: Channel 57

Mujer acostada con edredon blanco sosteniendo control de tv

Patient Food Services

Paciente en cama con charola de comida aun lado Charola con comida vasos, tazas y cubiertos

The Nutrition and Diet area will suggest a menu according to the diet instructions prescribed by your doctor.

If you prefer, you can request kosher, vegetarian, or according to your preferences by telling your nutritionist when ordering the menu. Check with your Treating Physician or with your nurse in charge if you require additional food so it is requested.

Link to diets

In-room Telephone

Telephone in room
If any of your relatives want to contact you from abroad, they must dial the ABC number and the operator will transfer the call to the room.

Observatorio Campus : 55 5230 8000
Santa Fe Campus: 55 1103 1600

If you receive a voice message, it will remain stored for 24 hours in your room’s telephone mailbox.

  • To call other rooms, you must dial 2 + the room number.
  • National calls: dial 9 and it will give you a direct line.
  • International calls: dial 9 + area code and the desired number.

Cellphones
For your safety, and because of the interference they could have with patient monitoring equipment, the use of cell phones is not allowed in specific areas such as:

  • Intermediate and intensive care unit
  • Intermediate and intensive Cardiovascular Care Unit
  • Radiology and Molecular Imaging
  • Emergency Room
  • Hemodynamics

Recommendations from the Security department in case of receiving an extortion call:

  • Do not answer calls from unknown or private numbers
  • Do not provide personal data
  • Do not provide bank details, if payment information is required, Cashier executives will come to your room wearing their ABC Medical Center identification badge.
  • If you don’t know the caller, hang up
  • Do not give in to their demands
  • Notify the Security area
    Observatorio Campus 55 5230 8000 ext. 8940
    Santa Fe Campus 55 1103 1600 ext. 1174

Customer service

It provides you with information about our services, advice on administrative procedures, medical recommendations, issuance of admission certificates, care, channel and follow-up comments, suggestions, and congratulations, among other services.

Observatorio Campus:
Santa Fe Campus:
Monday to Sunday from 8:00 to 20:00 h.
On weekends from 8:00 to 20:00 h.
Holidays from 8:00 to 18:00 h.
55 5230 8000 ext. 8185
Monday to Sunday from de 7:00 to 19:00 h.
Holidays from 7:00 to 17:00 h.
55 1103 1600 ext. 1680
Locations:
Central Tower, ground floor,
next to Doctors’ Cashier
Jordan-Black Hospitalization Tower
ground floor
Locations:
Central Tower, ground floor
Obstetrics and Gynecology and Pediatrics, ground floor
Neurology and Orthopedics, ground floor
UCA -Central Tower, first floor
Emergency Room -Central Tower, ground floor
Extensions: 1680, 1232, 1051 and 1667
Campus Observatorio:
Lunes a domingo de 8:00 a 20:00 h.
Los fines de semana de 8:00 a 20:00 h.
Días festivos 8:00 a 18:00 h.
55 5230 8000 ext. 8185
Ubicaciones:
Torre Central, Planta Baja
junto a Caja de Médicos
Torre de Hospitalización Jordan-Black,
Planta Baja
Campus Santa Fe:
Lunes a domingo de 7:00 a 19:00 h.
Días festivos 7:00 a 17:00 h.
55 1103 1600 ext. 1680
Ubicaciones:
Torre Central, Planta Baja
Gineco-obstetricia y Pediatría, Planta Baja
Neurología y Ortopedia, Planta Baja
UCA -Torre Central, primer piso
Urgencias -Torre Central, planta baja
Extensiones: 1680, 1232, 1051 y 1667

In addition, there are suggestion boxes where you can leave your comments 24 hours a day. Rest assured and confident that we will attend and follow up each of them.

If you can’t find the phone number you need, visit our area directory.

Nurse call button

One of them is located on one side of the bed board and the other is located in the bathroom. In both cases, when you touch it, a nurse will assist you through the intercom.

As an important part of your medical treatment, ABC Medical Center offers you different types of diets that help cover the nutritional needs that your Treating Physician requires to support your recovery.

Use of recliner

Seated
Ruedas y frenos de reposet

1. Set the recliner’s brake located on the front wheels of the sofa.

Enfermero ayudando a paciente a recargar sus pies en el reposet

2. With the help of the Nursing staff, extend the footrest.

Lying down
Hombre acostado en reposet con enfermero aun lado

1. Pull the side hand levers and push the backrest for a more reclined position.

Enfermero ayudando a paciente a modificar el reposet para su comodidad

2. To return to the initial position, with the help of the Nursing staff, place the backrest vertically.

Safe-deposit box

You have an electronic Safe-Deposit Box inside your room at no cost. We recommend placing your personal items in it.

Mano abriendo caja fuerte Mano abriendo caja fuerte
Instructions for use
Programming with the door open:

 

1. Press “#/REST”
2. Enter the personal code (4 digits).Enter the personal code (4 digits). A “beep” will be heard.
3. Re-enter the code to close. An acceptance tone will be heard.

To open:
1. Enter the personal code (4 digits).
2. Open the door.

To close:
1. Close the door.
2. Press the personal code.

When vacating the room, please leave the Safe-Deposit Box door open.

Belongings

We recommend that you avoid bringing valuables to ABC Medical Center.

The Outpatient Surgery area has lockers to protect your belongings (exclusively for Outpatient Surgery patients). If you enter through the Emergency Room and you are not accompanied by a family member, the Customer Service staff will keep your belongings safe until a family member or you are in the room or you are discharged from the hospital.

Glasses, dentures, and hearing aids

Eyeglasses, dentures, and hearing aids require special care. If necessary, ask your nurse for a container to place them. Please be careful not to forget them in food trays, on the bed, or somewhere where they can be damaged or lost.

IMPORTANT NOTE: ABC Medical Center is NOT responsible for the loss of valuables or personal effects.

 

Forgotten personal items are discarded for hygiene reasons.

Cleaning and maintenance

During the day, the cleaning staff cleans and removes trash from the rooms. If you have any special requirements or comments about this service, we ask you to contact ext. 2056 at Observatorio Campus and ext. 1153 and 1154 at Santa Fe Campus.

Donacion de sangre
Icono de donadores

Donors
ABC's Blood

Blood bank inquiries

Campus Observatorio
55 5230 8000 ext. 8920

Campus Santa Fe
55 1103 1600 exts. 1830 y 1831

More information