Emergency Department
Welcome to the Emergency Department at ABC Medical Center.
Our commitment is to provide you with safe, timely, and high‑quality medical care, 24 hours a day, 365 days a year. We understand that visiting the Emergency Department can be difficult or unexpected; that’s why we are here to support you and your family throughout the entire process.
Locations & Contact Information
Campus Santa Fe
55 1103 1666
Av. Carlos Graef Fernández 154, Col. Santa Fe, Cuajimalpa, 05300, Cd. CDMX
Campus Observatorio
55 5230 8161
Sur 136 No. 116, Col. Las Américas, Álvaro Obregón, 01120, CDMX
Only one accompanying family member is permitted per cubicle.
Feel free to ask any questions at any time, your comfort and assurance are important to us.
How ABC Emergency Care Works
Care begins with Triage, an internationally recognized medical system that classifies patients by severity to ensure those at greatest risk are seen first.
At the Triage area, nursing staff will assign a color/number category, so the entire medical team understands your priority level.
The classification and maximum waiting time to be served is:
| Category 1 | Red | Emerergency | Immediate |
| Category 2 | Orange | Urgency | 10 minutes |
| Category 3 | Yellow | Observation | 30 minutes |
| Category 4 | Green | Urgent consultation | 60 minutes |
| Category 5 | Blue | Walk-in clinic / ConsultABC | 120 minutes |
In emergencies, everyone is important. Your respect, cooperation, and understanding help save lives. Thank you for your help.
Admission & Medical Care
After Triage, you or your family member should proceed to Admission to register.
Upon your arrival
1
Your care process begins at Triage.
2
We will prioritize your care based on your medical needs, and a cubicle will be assigned to you.
3
We will collect some important information for your registration during the care process.
What documents do you need?
- Patient’s official ID
- Proof of payment (credit card, check, and/or deposit)
- Payment guarantee (credit card, check and/or deposit)
During your stay
4
In the treatment area, you will be seen by a specialist in emergency care (staff physician).
5
If you have a primary care physician, they will be contacted. If a specialist is needed, you will be informed and one will be assigned.
6
We will remain in constant communication with your doctor and designated family member.
*Please note: Medical fees are billed separately from Emergency Department service charges.
Upon discharge
7
Once your care is completed, you will receive clear home instructions regarding medications, diet, and other recommendations.
8
Afterwards, please go to the cashier to complete your billing process.
9
If hospitalization is required, you must go to the admission desk to complete your admission process.
Major Medical Expenses Insurance
- Emergency care without hospitalization: processed via reimbursement.
- Hospitalization > 24 hrs (with insurance agreement): notify Admission to start coverage request and a deposit will be required upon arrival.
Medical Report Requests
To request a medical report for your insurer, email your campus’s Emergency Department:
Campus Santa Fe
urgencias.sfe.infmed@abchospital.com
55 1103 1600 ext. 1625
Campus Observatorio
urgencias.obs.admon@abchospital.com
55 5230 8000 ext. 8165 / 4137
Include in your email:
- Patient’s name
- Date of Emergency Department admission
- Insurer name or claim form
For copies of your medical record or files, contact privacidad@abchospital.com
Lab & Imaging Results
Your doctor will explain any necessary tests during your stay. To get written reports (Include a copy of your official ID when emailing):
| Department | Campus Santa Fe | Campus Observatorio |
|---|---|---|
| Clinical Laboratory | laboratoriosfe@abchospital.com | labmaquila@abchospital.com |
| Radiology & Imaging | imagensfe@abchospital.com | imagenobs@abchospital.com |
Lost & Found
If you forgot any personal belongings during your visit, please contact the appropriate campus security department. Customer service staff will be happy to assist you.
| Campus Santa Fe | Campus Observatorio |
|---|---|
| 55 1103 1600 | 55 5230 8000 |
| 1174 | 8940 |
Insurance Assistance
We have insurance liaison desks at each campus. Please use the following extensions:
| Insurer | Campus Santa Fe 55 1103 1600 |
Campus Observatorio 55 5230 8000 |
|---|---|---|
| Allianz | – | 8892 |
| AXA | 1262 / 1247 / 1545 / 1546 | – |
| Banorte | 8002016764 | 8293 |
| BUPA | 1241 | 8392 |
| GNP | 1242 | 8298 |
| Metlife | 1246 | 8295 |
| Seguros Monterrey | 1290 | 8891 |
| Sinergia Médica | 1244 | 8291 |
| Vitamédica | 1244 | – |
Key Phone Numbers
| Area or Department | Campus Santa Fe 55 1103 1600 |
Campus Observatorio 55 5230 8000 |
|---|---|---|
| Emergency Admission | 1665 / 1666 | 8161 |
| Public Assistance | 1667 | 8186 |
| Emergency Cashier | 1661 | 8142 |
| Doctors’ Cashier | 1770 | 8158 |
| Nursing Station | 1263 | 8163 |
| Cardiovascular Center | 1626 / 1627 | 8194 / 8198 |
| Pharmacy | 1273 | 4015 |
| Clinical Laboratory | 1621 / 1622 | 8121 / 8122 |
| Medicasa | 1700 | 8200 / 8800 |
| Molecular Imaging & Radiology | 1610 / 1211 | 8110 / 3132 |
Additional Services
- Internet Access
ABC Free WiFi (no password required) - Parking
Emergency drop-off/pick-up zone is free for 20 minutes, then please move your vehicle to main parking facilities
Public Assistance Hours
We’re here to listen and support you with information about our services, administrative questions, suggestions, and recognition.
| Campus Santa Fe 55 1103 1600 |
Campus Observatorio 55 5230 8000 |
|---|---|
| Extensions: 1680, 1232 y 1051 | Extensions: 8185, 8186 y 8989 |
| Monday to Sunday from 7:00 a.m. to 7:00 p.m. | Monday to Sunday from 8:00 a.m. to 8:00 p.m. |
| Holidays from 7:00 a.m. to 5:00 p.m. | Holidays from 8:00 a.m. to 6:00 p.m. |
Emergency Department Guidelines
Upon entering the emergency unit, you should follow these instructions:
- Always wear your accompanying family member badge (rotating allowed)
- Only one family member per cubicle
- No family members during procedures
- Remain in designated waiting areas for updates
- Speak softly and show respect to staff
- ABC is a 100% smoke‑free facility
- Photography and videography are not allowed
- Children under 8 are not permitted
- Wash hands before and after visiting the patient
We know this is a sensitive time, and your collaboration is essential so we can help you better.
For our privacy policy, please visit::
https://centromedicoabc.com/en/privacy-notice-for-patients/
